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NOC Updates

  • 12-10-2017 – 01:00 till 03:00 – Planned Maintenance: Level3 – Goswell Road September 25, 2017
    Level 3 intends to carry out internal maintenance within its network. This has been classified as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Level 3 will Upgrade BB2 ALU 7950 routers to code level SROS-14.0.R5-1 This will fix 100gb/10gb uplink error and a p-chip false alarm error. This […]

  • 28-09-2017 – 23:00 – Planned Maintenance: Level3 – Goswell Road September 21, 2017
    We have been advised by Level3 that they will be replacing a line card between 23:00 on the 28/09/2017 & 02:00 on the 29/09/2017. This work will affect our 10GB interconnect with them as it involves the physical removal of hardware and re-termination of our fibre. Traffic will be automatically re-routed across other carriers during […]

  • 11-09-2017 – 21:00 – Planned Maintenance: BROADBAND via Telehouse North September 4, 2017
    We have been advised by one of our wholesale DSL providers that they will be upgrading backhaul capacity within Telehouse North on Monday the 11th September starting from 21:00 continuing until 06:00 on the 12th. We have been advised that this upgrade work may affect broadband (DSL and FTTC services) that are delivered to ourselves […]

  • LON01 – EasyHTTP – Outbound SMTP – 14/08/2017 August 14, 2017
    We are aware of outbound SMTP delivery issues on This has been caused by a compromised user account on this server that has been used to send out a large volume of SPAM this morning. The account has been terminated and is being dealt with however, it has resulted in temporary delivery restrictions from […]

  • LON01 – Network Issue – 25/07/2017 – 14:05 July 25, 2017
    We are aware of a network affecting issue. Engineers are currently working to identify the root cause and affected services. UPDATE 01 – 14:15 Following an audit of our network monitoring we can confirm this only affected our DSL services. Initial diagnostics show this to be a Zen WHOLESALE issue further upstream with one of […]

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