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NOC Updates

  • 06/06/2019 10:00 – Broadband Disruption June 6, 2019
    We are currently seeing packet loss on many broadband connections, this is currently being investigated and updates will be provided shortly. UPDATE 01 – 10:45 We have located a back-hull link within our network between our core in Horsham (HOR) and London (THN) that is operating with packet loss at a low level which is […]

  • 30/05/2019 06:00 – Broadband Disruption May 30, 2019
    -Update 08:50- We are starting to see some connections come back into service, we are continuing to monitor the situation and will provide more updates shortly. We are currently aware of an issue effecting lease line and broadband customers. Some services are currently down, we are working with suppliers to get this resolved as soon […]

  • 09/05/2019 20:50 – Broadband Disruption May 9, 2019
    We have observed a small number of broadband services suffering from intermittent connection problems between 19:46 and 20:46 this evening. This issue has been tracked down to one of our wholesale suppliers who suffered a network outage that has since recovered. This has resulted in the affected connections not being able to reach our RADIUS […]

  • 05/04/2019 – SIP VoIP – Outbound Calls April 5, 2019
    We are aware a small percentage of outbound calls being made on our VoIP network are taking longer than normal to connect. We are aware of this issue and investigating . UPDATE01 – 09:40 Calls have been re-routed over another carrier while we work to understand what is going on with calls on BTIPX UPDATE02 […]

  • 23/02/2019 – 08:00 till 18:00 – Horsham Power – Planned Maintenance February 18, 2019
    On the 23rd February 2019 starting from 08:00 our UPS vendor Vertiv will be undertaking a planned upgrade to the system adding additional battery capacity to our Horsham facility. Normally with this type of work the UPS would be placed on “bypass” however the nature of the works require a complete decommission of the system […]

If you are experiencing issues with any of our products, head over to the Support Center to log a case and one of the team will get back to you as soon as possible. If you would like to subscibe for network updates from our engineers please subscribe by visiting our Network Operations Center.