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NOC Updates

  • 27/06/2020 21:15 – Broadband Disruption June 27, 2020
    We are aware one of our broadband gateways has reloaded and dropped a number of broadband sessions. Traffic was rerouted to other gateways however, the network will need to be rebalanced in the early hours of the morning. We are sorry for the impact this will have had on you.

  • 11/05/2020 14:32 – Broadband Disruption May 11, 2020
    Our network monitoring has alerted us to a number of BTW based circuits going offline and prefix withdrawals from suppliers. We are currently investigating. UPDATE 01 – 14:49 We are seeing reports from other providers that they have experienced other issues. Initial investigations appear to show this as a problem within the “Williams House” Equinix … Continue reading "11/05/2020 14:32 – Broadband Disruption"

  • 16/04/2020 23:00 – Broadband Maintenance April 16, 2020
    We will be making some changes to our broadband network tonight in order to isolate 2 upstream gateways we suspect of causing additional latency to circuits routed via them. This will cause existing connection via these gateways to drop and reconnect. Due to the nature of the change this can take up-to 20 minutes. UPDATE … Continue reading "16/04/2020 23:00 – Broadband Maintenance"

  • 03/03/2020 – 16:45 – Voice Issues March 3, 2020
    We are aware of an issue affecting inbound calls with one of our upstream voice carriers. We have re-routed outbound calls around the affected network and calls should be connecting as expected. We have raised a priority case with the carrier who have confirmed there is an issue and is being dealt with urgently. We … Continue reading "03/03/2020 – 16:45 – Voice Issues"

  • DSL – 14/01/2020 – 08:15 January 14, 2020
    At 08:15 GMT this morning, we were alerted to a number of DSL broadband sessions disconnecting. Initial diagnostics showed there was no fault within our network and this was escalated to our wholesale supplier. Our wholesale supplier responded to advise a DSL gateway “cr2.th-lon” at 08:15 GMT had dropped a number of sessions however had … Continue reading "DSL – 14/01/2020 – 08:15"

If you are experiencing issues with any of our products, head over to the Support Center to log a case and one of the team will get back to you as soon as possible. If you would like to subscibe for network updates from our engineers please subscribe by visiting our Network Operations Center.