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NOC Updates

  • Emergency Work – 23/11/2018 – 21:30 – LNS01 Broadband Gateway November 23, 2018
    Our network monitoring has flagged high CPU usage on LNS01 that is starting to affect its operation. We are undertaking an emergency reboot to prevent it crashing completely. This will drop active sessions and force them on to other gateways. UPDATE01 – 21:35 The reboot is complete. Services transferred to redundant gateways as expected. LNS01 […]

  • 22/11/2018 – 09:00 – Outage Vodafone layer2 leased lines November 22, 2018
    Our network monitoring has alerted us to a small number of metro based layer 2 Vodafone circuits that have no service. This has also had an impact on broadband as well as services in to our Horsham based facility. This was raised with the relevant teams last night and fibre engineers are already on site […]

  • 31/10/2018 15:50 – Broadband Outage October 31, 2018
    We are currently aware of an issue effecting broadband connections in the following area codes: 01293 01306 01372 01444 01737 We believe this maybe an exchange outage and are working with Openreach to resolve the issue asap. More updates will be provided shortly.

  • 26/09/2018 – 12:01- Broadband September 26, 2018
    We are aware of an issue affecting a large number of subscribers not being able to connect to the internet. Initial reports and investigations seem to suggest this may be a problem within the wider BT Wholesale network as a number of other ISPs are reporting the same issues. We’re continuing to investigate with our […]

  • Planned Maintenance – 08/06/2018 – 00:01 till 06:00 (Leased Lines) June 4, 2018
    We have been advised by one of our fibre providers that they will be conducting maintenance on there hardware from the 8th June 2018 from 00:01 at Telehouse. This will affect a number of leased lines we provide via this location. Please note this will affect clients with redundant fibre services whereby they terminate into […]

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