Network Status

Contact Us Today

NOC Updates

  • 23/02/2019 – 08:00 till 18:00 – Horsham Power – Planned Maintenance February 18, 2019
    On the 23rd February 2019 starting from 08:00 our UPS vendor Vertiv will be undertaking a planned upgrade to the system adding additional battery capacity to our Horsham facility. Normally with this type of work the UPS would be placed on “bypass” however the nature of the works require a complete decommission of the system […]

  • 01/1/2019 – 22:20 – LNS01 Broadband Gateway January 1, 2019
    We are aware of a unexpected reload of LNS02 which has occurred again. We are currently dealing with our vendor as to the cause and resolution. UPDATE 01 – 22:44 Our vendor has responded providing some technical information from the resulting crash and we have some additional logging capability in place. We are unable to advise any further […]

  • 03/01/2019 @ 22:00 – LNS01 Broadband Gateway – Planned Maintenance December 31, 2018
    We will be taking LNS01 out of service on the 03/01/2019 at 22:00 in order to complete some physical maintenance work for the 04/01/2019. Connections on LNS01 at this time will experience a drop in PPP and reconnect to LNS02. UPDATE01: 22:48 This work is due to start. Sessions will drop and start to move […]

  • 12/12/2018 – 21:50 – LNS02 Broadband Gateway December 14, 2018
    Following on from a unexpected reload of LNS02 and after reviewing the logs we will be upgrading the firmware on this device shortly under an emergency maintiance window. UPDATE01 – 22:10 The emergency works are now complete on LNS02. This device haas been reloaded and is accepting connections once again. We have provided the logs […]

  • Emergency Work – 23/11/2018 – 21:30 – LNS01 Broadband Gateway November 23, 2018
    Our network monitoring has flagged high CPU usage on LNS01 that is starting to affect its operation. We are undertaking an emergency reboot to prevent it crashing completely. This will drop active sessions and force them on to other gateways. UPDATE01 – 21:35 The reboot is complete. Services transferred to redundant gateways as expected. LNS01 […]

If you are experiencing issues with any of our products, head over to the Support Center to log a case and one of the team will get back to you as soon as possible. If you would like to subscibe for network updates from our engineers please subscribe by visiting our Network Operations Center.